National suicide prevention lifeline 2020 in-state answer rates, stratified by call volume rates and geographic region
summary
“We found a substantial variation in Lifeline in-state answer rates across states. The absence of an inverse correlation between in-state answer rates and call volume rates suggests that low in-state answer rates are not the result of high demand for Lifeline services. Understanding how to improve in-state answer rates is important because Lifeline call volume is projected to potentially triple following the launch of the new 988 dialing code” (p. 204). Full citation:
Purtle J, Lindsey MA, Raghavan R, Stuart EA (2023). National suicide prevention lifeline 2020 in-state answer rates, stratified by call volume rates and geographic region
Psychiatric Services, 74 (2), 204-205. doi: 10.1176/appi.ps.202200020. PMCID: PMC10715738.